Archdiocese of Philadelphia
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Listening to end users describe how they do their jobs and then watching them at work has led to some eye-opening moments for Franz Fruehwald, CIO...
http://www.computerworld.com/s/article/109232/Technology_Loses_Its_Drive_In_IT_Innovation_Processes?taxonomyId=73
http://www.computerworld.com/s/article/109232/Technology_Loses_Its_Drive_In_IT_Innovation_Processes?taxonomyId=73