Philip Kaplan
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Total Access: Giving Customers What They Want in an Anytime, Anywhere World, by Regis McKenna (Harvard Business School Press; 226 pages; $27.50)...
http://www.computerworld.com/s/article/72330/Summer_Reading?taxonomyId=73
http://www.computerworld.com/s/article/72330/Summer_Reading?taxonomyId=73
